GENERAL FAQ

WHERE IS THIS BRAND FROM?

IMAGO technologies was founded in the United States (US).

WHERE IS YOUR SERVICE CENTER

We cover onsite warranty nationwide in APAC Region. Warranty can be logged via support@imagolifestyle.com.

ABOUT IMAGO AIOS

TELL ME MORE ABOUT IMAGO AIOS.

AIOS means “All In One System” where we designed and put everything that we need into one single platform, which comes with all the necessary features like built in camera, microphones, speaker, touch panel, wireless display and even built in video call function. AIOS is more than a TV display, it also serves as a Video Conferencing System where we can conduct virtual meetings, online classes and group video calls with loved ones to stay connected. AIOS screen is anti- break, anti-glare, low blue light and also flicker free backlight safe for eye protection purposes.

HOW DOES AIOS DIFFER FROM A NORMAL SMART TV?

A: AIOS comes with all the necessary features like built-in camera, microphones, speaker, touch panel, wireless display and even built in video call function. It is more than a TV display as it also serves as a Video Conferencing System where we can conduct virtual meetings, online classes and group video calls with loved ones to stay connected.

CAN I CONNECT MY TV BOX OR ENTERTAINMENT DECODER TO AIOS?

Yes, of course you can. AIOS is equipped with multiple inputs that allow you to connect to a few of your devices, similar to your current smart TV.

IS THERE A MINIMUM BANDWIDTH REQUIREMENT WHEN USING IMAGO FLASH?

The bandwidth requirement is as low as 1MB.

WHAT TYPE OF DEVICE IS AIOS SUPPORTED FOR WIRELESS SHARING?

A: IMAGO Smart Present supports Airplay, Miracast and Google Cast native streaming. It requires Android, Windows or Linux platform to install a special application to mirror their screen, while you may just Airplay it for all Apple devices.

WHAT IS THE SCREEN SIZE AVAILABLE?

At this moment, we have 55”, 65”, 75” & 86” and there will be some smaller screen size available by 2021.

WHAT IS THE BUILT UP MATERIAL?

AIOS is made of environmental friendly materials such as polycarbonate, aluminum & magnesium.

WHAT ARE THE COLORS AVAILABLE?

At this moment, AIOS comes in dark grey but we will have more Limited Edition color options in near future.

HOW LONG IS THE WARRANTY?

AIOS comes with 1 Year Onsite Warranty and it is optional to extend to 1+1=2 Years Onsite Warranty.

IS THERE AN OPTION FOR ONSITE INSTALLATION OF AIOS?

Yes, with coverage in main cities and charges may vary for different geographical locations.

HOW LONG IS THE DELIVERY LEAD TIME?

It is subject to stock availability and ETA can be traced with IMAGO Customer Service Support Centre (Email: hola@imagolifestyle.com).

WHAT IS THE AIOS PRICING LIKE?

Standard Retail Price (SRP) can be seen on our website and do stay tuned for Special Promo from time to time.

DO YOU OFFER TRADE IN FOR OLD TVS?

Yes, we do. Such offer is currently only available in Malaysia, please stay tuned for more offerings in other countries.